退换货政策

At Waad Aloqaili, we are committed to delivering products of the highest quality and ensuring they arrive in perfect condition. Due to the nature of our products, all return and exchange requests are subject to the following policy.

1. Eligible Return & Exchange Cases

Customers may request a return or exchange within three (3) days of receiving their order only in the following cases:

  • The product received differs from the confirmed order.
  • The product has a verified manufacturing defect.
  • The product arrives damaged during shipping, provided that Waad Aloqaili is notified within 48 hours of delivery and clear photographs of the damage are provided.
2. Conditions for Approval

To be eligible for a return or exchange, the product must:

  • Be unused, unworn, unwashed, and unaltered.
  • Be returned in its original condition with all original tags, packaging, and accessories.
  • Be accompanied by the order number or proof of purchase.
3. Non-Returnable & Non-Exchangeable Products

Returns or exchanges will not be accepted for:

  • All Couture, Demi-Couture, and Made-to-Order products.
  • Products that have been altered or customized at the customer’s request.
  • Products showing signs of use, wear, damage, or misuse after delivery.
4. Size Exchange

As a courtesy to our customers, Ready-to-Wear products may be exchanged once only for a different size of the same design within seven (7) days of delivery, subject to the following conditions:

  • The product must satisfy all eligibility requirements set out in this Policy.
  • The exchange is limited to the same design and color.
  • The requested size must be available in stock.
  • The customer is responsible for all return and reshipping costs.
  • Exchanged products are not eligible for further exchange.
5. Refunds

If a manufacturing defect or an error attributable to Waad Aloqaili is confirmed and a replacement cannot be provided, the purchase amount will be refunded using the original payment method within 14 business days after the request has been approved and the returned product has been received and inspected.

6. Inspection of Return & Exchange Requests

Waad Aloqaili reserves the right to request the return of any product for inspection before approving any return or exchange request.

Submitting a return or exchange request, or returning the product, does not constitute approval. All returned products are subject to inspection to verify compliance with this Policy before a final decision is made.

7. Shipping Costs
  • If a return or exchange is approved due to a manufacturing defect or an error by Waad Aloqaili, the Company will bear all related shipping costs.
  • For size exchanges, the customer is responsible for all shipping costs.
8. International Orders

Customs duties, import taxes, and any governmental charges imposed by the destination country are not included in the purchase price and are the sole responsibility of the customer.

9. Contact Us

To submit a return or exchange request, or for any inquiries regarding this Policy, please contact Waad Aloqaili Customer Service within the applicable timeframe and provide:

  • Order number.
  • Reason for the request.
  • Clear photographs of the product, where applicable.

Email: info@waadaloqaili.com
Phone: +966 11 500 1585