Privacy policy

At Waad Aloqaili, we respect your privacy and are committed to protecting your personal information in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following personal information:

  • Full name.
  • Mobile phone number.
  • Email address.
  • Shipping and billing address.
  • Order and purchase history.
  • Payment information (payment card details are not stored by Waad Aloqaili).
  • Device information, browser type, IP address, and Cookies.
  • Any information voluntarily provided when contacting Customer Service.
2. How We Use Your Information

Your personal information may be used to:

  • Process and deliver your orders.
  • Communicate with you regarding your orders and after-sales services.
  • Provide customer support.
  • Improve our website, products, and customer experience.
  • Send promotional offers and marketing communications where you have provided your consent. You may opt out at any time.
  • Comply with applicable legal and regulatory requirements.
3. Sharing Your Information

Waad Aloqaili does not sell or rent your personal information.

Your information may be shared only when necessary with:

  • Payment service providers.
  • Shipping and logistics companies.
  • Website hosting and technology service providers.
  • Governmental, regulatory, or judicial authorities where required by law.

Information is shared only to the extent necessary to provide our services or comply with legal obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

5. Cookies

Our website uses Cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your browsing experience.

You may manage or disable Cookies through your browser settings; however, doing so may affect certain website features.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal and regulatory requirements. Once no longer required, personal information is securely deleted or destroyed.

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Know what personal information we process.
  • Request access to your personal information.
  • Request correction or updating of inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw your consent where processing is based on consent, without affecting any legal basis for processing prior to withdrawal.
8. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

9. Changes to this Privacy Policy

Waad Aloqaili reserves the right to amend this Privacy Policy at any time. Any changes will become effective upon publication on the website.

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Waad Aloqaili Customer Service:

Email: info@waadaloqaili.com
Phone: +966 11 500 1585